Unisson
Unisson is a YC Winter 2026 (W26) company. Based in San Francisco, CA, USA. Team of 2.
About Unisson
Summary
Unisson builds AI agents that act as product specialists for customer-facing teams, including customer success, implementation, sales engineering, and field deployment engineers. The agents learn to use any B2B software product and then execute tasks directly inside that product on behalf of customers, handling work such as onboarding, health audits, product administration, and custom integrations. This replaces the need for internal product experts to field every customer request, removing handoffs and cutting the hours spent on repetitive deployment work.
Go-to-market
B2B software vendors buy Unisson for their customer-facing teams; teams access the agents through Slack, email, or text, and a demo request drives the initial sales conversation.
From the Y Combinator listing
AI agents that automate B2B software implementation
Unisson is building trusted AI subject-matter experts for teams that are responsible for customer deployments (technical customer success, implementation, sales engineering). Within 20 minutes, our agents learn to use any product and can be used by teams in Slack, text, or email. Our agents gather requirements and context from existing tools enabling them to handle complex tasks like customer health audits, onboarding, product administration, and custom integrations. With Unisson, customer-facing teams have 24/7 access to an AI SME, allowing them to scale and save thousands of hours.
Facts
- B2B / B2B -> Productivity
- San Francisco, CA, USA
- 2
- Active
- Early
Founders (2)
- Tom Achache
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