Solidroad
Solidroad is a YC Winter 2025 (W25) company. Based in San Francisco, CA, USA. Team of 6.
About Solidroad
Summary
Solidroad builds AI agents that train and evaluate customer experience reps. Before reps go live, the platform runs them through simulated conversations modeled on real customers, then scores their performance against custom rubrics covering communication, empathy, and process adherence. This replaces manual coaching, shadow sessions, and ad-hoc QA review at contact centers and BPOs.
Go-to-market
Solidroad sells to CX teams at large outsourced contact centers and enterprise customer support operations, with sales-led outreach anchored by a demo request flow on the website.
From the Y Combinator listing
AI agents for CX teams, starting with training and QA.
Solidroad builds AI agents for CX teams, starting with training and QA. Solidroad agents train human reps in a simulated environment, and evaluate their performance in live customer channels. By starting with training and QA, our agents learn how humans learn, and their performance can be compared directly with human reps. This enables us to prove the value of the rest of the agents on our roadmap. Since launching last summer, we’ve reduced onboarding times by 50% at several of the world’s largest outsourced contact centres/BPOs like PartnerHero and Tech Mahindra, and improved go-live CSAT at Crypto.com by 3% (now above 90% CSAT).
Facts
- B2B / B2B
- San Francisco, CA, USA
- 6
- Active
- Early
Founders (2)
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