Lapel
Lapel is a YC Spring 2025 (P25) company. Team of 5.
About Lapel
Summary
Lapel builds a customer operations platform for B2B teams, unifying account data from across systems into a real-time view and coordinating action across sales, success, and support. It replaces the patchwork of dashboards, funnels, and templated replies that teams currently use to manage customer relationships. The goal is to let online businesses deliver the kind of attentive, context-aware service that was previously only practical face-to-face.
Go-to-market
Lapel works directly with a curated set of companies, from early-stage startups to large enterprises, through an early-access model that requires prospective customers to get in touch for onboarding.
From the Y Combinator listing
Scale personalized service to every customer.
Lapel is building a customer operations platform that brings hospitality to the internet: tools to power every touchpoint across sales, success, and support. Today, most teams manage relationships through dashboards, funnels, and canned replies—great for metrics, terrible for humans. We believe online customer relationships should feel personal, not transactional. Learn more at lapel.com
Facts
- B2B / B2B
- 5
- Active
- Early
Founders (2)
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