item
item is a YC Fall 2025 (F25) company. Based in San Francisco, CA, USA. Team of 3.
About item
Summary
item builds an AI-native CRM that replaces traditional pipeline tools for sales, support, and account management teams. It pulls context from over 100 connected tools, maintains a unified customer record, and runs business processes autonomously through AI agents trained on plain-language process documents. The product displaces manual data entry, deal updates, lead research, and cross-app busywork that would otherwise fall to revenue-facing employees.
Business model
Not specified in sources.
Go-to-market
Teams join via a waitlist and get started through a self-serve flow on the website; the product targets fast-growing B2B companies that run sales, support, and account management workflows.
From the Y Combinator listing
The AI-Native CRM that works for you
item connects to all your customer tools, gathers and enriches context automatically, and becomes your company’s source of truth — one place where your team and your AI agents share the full picture to act autonomously. At the center is the Assistant — your sidekick for daily work. It can send follow-ups, research leads, or add deals with a simple prompt. No complex UI, drop-downs or fields, simply ask. For repeatable work, you build Agents that you can train like new hires, simply by writing documents that describe your processes. item Agents run business processes across sales, support, and account management autonomously.
Facts
- B2B / B2B -> Sales
- San Francisco, CA, USA
- 3
- Active
- Early
Founders (2)
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