Bernard
Bernard is a YC Summer 2026 (S26) company. Based in New York City, NY, USA. Team of 9.
About Bernard
Summary
Bernard builds AI employees for home and commercial appliance repair companies, replacing the human labor that handles customer calls, scheduling, dispatch, and technician coordination. Its Pre-ID system cross-references the specific appliance, reported symptoms, repair history, similar past jobs, manufacturer documentation, and parts availability to produce a diagnosis and a ranked parts list before a technician leaves the shop. Servicers arrive on-site prepared, cutting the repeat visits that result from missing parts or incomplete diagnostics.
Go-to-market
Appliance service businesses, both residential and commercial, are the direct buyer; the product plugs into their existing phone, text, email, and warranty feed workflows.
From the Y Combinator listing
AI employees that run home appliance repair companies
Bernard builds AI employees for home and commercial appliance servicers. They work across phone, text, email, warranty feeds, and existing systems to manage customer communication, scheduling, and dispatch, carrying each job through diagnosis, parts preparation, technician handoff, and follow-up. At the center is Pre-ID, which combines the exact appliance and its symptoms with repair history, similar completed visits, manufacturer guidance, and parts data to produce a diagnosis, ranked parts, and follow-up questions. Technicians arrive prepared with the right parts, helping servicers complete more repairs on the first visit. We’re building the world’s most efficient appliance servicers, creating happier customers and a more connected appliance ecosystem. Learn more at https://bernardhq.com/
Facts
- B2B / B2B -> Operations
- New York City, NY, USA
- 9
- Active
- Early
Founders (2)
- Dan Katzman
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